Tel: 02920 095300

Call us on: 02920 095300

Meet the Team

Steve Farmer


Director of Training & Development

Steve is the Director of Training and a founding member of Steps Training Ltd (2008) and Co-Director of Temp2Perm Housing Ltd (provider of Temporary Accommodation), National Board Member of the Institute of Conflict Management, also a Member of All Party Parliamentary Group at Westminster 2009/15 (Managing violence in the workplace) Our aim at Steps Training Ltd is to provide training that is informative and practical ensuring that the knowledge and skills gained improve & refresh good practice which benefits the Service User, Staff Member and the Organisation, having worked within health and social care services for the past 25 years and delivered training throughout the country to public, private and third sector organisations. Steve has extensive experience of developing services for vulnerable groups within community settings , from 1995 worked in partnership with Cardiff Community Healthcare Intensive Support Services developing & delivering ‘Positive Behavioural Management’ training which was developed to provide alternative methods of training in a variety of service settings, (Preventing & Responding to Aggressive Behaviour) National Training Award winners 1997.

Rebecca Lewis joined Steps Training in September 2013. She has over 3 years of experience in the charity sector; volunteering for the British Heart Foundation and working for the community resource centre, Track 2000 in a sales and administration role. Having graduated from Glamorgan University with a BA in Media Production, Rebecca is looking forward to applying what she has learnt to the new challenges of her marketing role.

Rebecca Lewis


Administration and Marketing Officer

Keith Hayns


Lead Trainer & Governance and Compliance Officer

Since 1990, Keith has worked within the Health and Social Care Sector, including Secure and Forensic services, Patient Intensive Care Units, Learning Disabilities, Younger People and Dementia Care Services, having worked within health and social care services for the past 22 years.
Keith has extensive knowledge around prevention and management of violence and aggression, and in 2008 took up the role of head of the department across Sussex and later Hampshire and Kent younger people services.
In 2012, Keith was part of a senior management project group that development services including, secure and forensic male high dependence services, women services, low secure male and female services and acute learning disabilities services across Sussex.
Since 2013, Keith has taken up active roles in reviewing practice within clinical setting and reducing the need for physical interventions by supporting a Positive Behavioural Management approach.
Keith has had his work around dementia care published nationally on best practice guidance with in preventing challenging behaviour and consults nationally offering advice and support within challenging behaviour strategies within the health and social care sectors and delivers courses in training trainers in challenging behaviour and many other subjects link to health and social care.

Katie has 10 years of experience working in the health and social care sector. She began her career supporting adults with learning disabilities, many of whom challenged the services. Her experiences in this field led her to specialise in the area of communication and she graduated from Cardiff University in 2001 with a BA in Language and Communication. After her graduation, Katie moved on to work in the educational system assisting young people with emotional and behavioural difficulties to achieve their potential.

Katie Farmer


Training Coordinator

Colin Dunn


Lead Trainer

Colin is a behavioural specialist and a qualified mental health and learning disability nurse. He joined Steps Training in 2012 as a lead trainer. He has worked within the health and social care sector for over 25 years specialising in preventing and responding to challenging behaviour and clinical services. Colin has delivered training throughout the country to public, private and third sector organisations. From 1995 Colin worked in partnership with Cardiff Community Healthcare intensive support services delivering ‘positive behavioural management’ training. Colin is referenced and acknowledged in several publications on the above subjects. He became a consultant/trainer in 2006

After gaining a BA in History and Economics at Bristol, Mandy started her career in the banking sector. Mandy moved into training over 25 years ago and is an experienced trainer and a teacher (PGCE Primary), in a number of sectors, including the care sector. Mandy teaches a broad range of subjects, and includes Safeguarding of both children and adults as a particular strength. Mandy delivers training throughout the country and for both private organisations and local authorities.

Mandy Terry


Lead Trainer

Mari Ellis Dunning


Social Media

Mari is responsible for social-media at Steps-Training. Using her experience and expertise in online marketing, Mari has established our Twitter and Facebook accounts, in addition to developing a brand name on LinkedIn. An MA student at Aberystwyth University, Mari recently graduated with first class honours in English Literature and Creative Writing. Her creative talents are demonstrated across our online content and throughout our blog. Mari is the newest member to join our team.

Paul is co-director of Steps Training and is currently responsible for our IT, Technical and Training Support Services. Paul has 15 years’ experience of working within health & social care and community services for the private and voluntary sector. Paul also has extensive experience of working within homelessness and private sector housing, along with Steve Farmer co-founded and is a director of Temp2Perm Housing CIC.

Paul Richards


Support Services

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