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World Day for Safety and Health at Work

World Day for Safety and Health at Work 28th April 2017 According to the United Nations, 6,300 people die as a result of occupational accidents or work-related diseases every day across the world – that’s more than 2.3 million deaths per year. 317 million accidents occur on the job annually, many of which result in

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The truth about Lone Working: One social worker’s honest account

Roughly 22% of the working population spend time ‘Lone Working,’ ie, isolated in any environment or building. Employees can become victims of verbal abuse, harassment, threat and even physical violence, when working alone. Katy* is a 22 year old social worker from South Wales. She regularly works alone, and feels that despite being aware of

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The groundbreaking steps we’ve made in resolving conflict

Conflict Resolution Day 2015 Conflict Resolution Day is an annual day of celebration, highlighting the steps we, as a society, have made towards tackling conflict in public sectors, schools and the workplace. It is held on the third Thursday of October every year. The image above shows various buzzwords relating to conflict resolution, including ‘negotiation,’

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ICM Launches National Standards to Meet Positive and Proactive Care Standards

The ICM is has launched its ‘National Minimum Standards for the Training & Application of Physical Interventions’. Following 2 years of consultation that started with an ICM National Conference at the University of Brighton and hosted by Sussex Partnership NHS Trust, these NMS are designed to sit alongside its ‘Quality Award Centre Accreditation for Positive

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When Work Life gets Tough: Conflict at Work

Have you ever experienced conflict at work? At Steps Training Ltd, we believe that uncomfortable situations can be diffused with minimal effort using appropriate conflict management skills including reporting & recording. In this blog post, we’re asking individuals about their experiences of conflict and aggression in the workplace. Mike, 43, Chef, Violence Years ago, Mike

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The Importance of Managing Difficult Calls/People

Safeguard your staff, clients and organisation, prevent and manage workplace conflict. Conflict is a part of daily life for many vulnerable people. Whether staff member, caller or both, confrontational situations can often escalate and seem unavoidable – poor practice is often at the heart of conflict within the work place. The importance of quality training

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Conflict Management Training: A Glossary

Steps-Training Ltd specialise in the prevention and de-escalation of conflict in the work place. But with all the complicated terminology that can be involved, we thought we’d help clear things up! Read the glossary below for a summary of terms and phrases most commonly adopted by industry professionals. BOUNDARY – ‘A SYMBOLIC AND DEFINITIVE LINE

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