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World Autism Awareness Day 2014

World Autism Awareness Day 2014 Autism is a spectrum condition, meaning individuals will be affected differently and at varying degrees depending on where on the spectrum they fall. Autism affects how individuals relate to and behave around other people. It also affects their view of the world. Areas of difficulty for people living with Autism

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COULD YOU BE OUR CHARITY OF THE YEAR?

Established in 2008 Steps Training Ltd are a Cardiff based company who provide accredited training in the Prevention and Management of Work Related Conflict. Last year company Directors Steve Farmer and Paul Richards took on the Welsh 3 Peaks Challenge and raised over £600 for Hope For Justice. Steve and Paul on their charity trek

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Preserving Dignity in Care through Creativity

Loss of dignity and individuality are often associated with the ageing process, particularly in relation to individuals suffering from dementia. Below, case worker Fiona Finn, discusses her experience of assisting individuals living with dementia. Loss of dignity is a phrase often used in relation to getting older – the reduction of independence, the need for

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The Importance of Managing Difficult Calls/People

Safeguard your staff, clients and organisation, prevent and manage workplace conflict. Conflict is a part of daily life for many vulnerable people. Whether staff member, caller or both, confrontational situations can often escalate and seem unavoidable – poor practice is often at the heart of conflict within the work place. The importance of quality training

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Conflict Management Training: A Glossary

Steps-Training Ltd specialise in the prevention and de-escalation of conflict in the work place. But with all the complicated terminology that can be involved, we thought we’d help clear things up! Read the glossary below for a summary of terms and phrases most commonly adopted by industry professionals. BOUNDARY – ‘A SYMBOLIC AND DEFINITIVE LINE

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