Angela Griffiths – Head of Learning & Development
Gwalia has worked in collaboration with Steps Training for over three years. We originally commissioned Steps Training to develop in partnership a programme for Personal Safety and De-escalation.
Heidi O’Driscoll – Office Administrator
It’s been an absolute pleasure to work with the STEPS team, their service is always extremely professional and to a very high standard. The feedback we’ve received from our staff about their training has been amazing so therefore year on year we’ll always come back to STEPS!
Lisa Daves – Training Officer
Family Housing Association (Wales)
Steps have delivered a programme of Management of Aggression / Breakaway training for the last 18 months and feedback from staff has been excellent.
I would recommend STEPS training to other organisations.
Angela Overment – HR Manager
Wales Co-operative Centre
Steps have delivered a programme of Personal Safety and Lone Working training at my workplace and the feedback has been excellent. I attended the course myself and found it to be informative and engaging. I would recommend the training to other organisations who have lone workers.
Alison Parry – Volunteering and Participation Manager
Action on Hearing Loss
This can be a frightening topic but it was delivered with enough honesty and humour to allow people to contribute in a safe environment. At no point did it ever feel light-hearted and at all times
Ian Simpson – Training Manager
Cymorth Cymru is delighted to work in partnership with Steps Training to deliver part of our training framework. We are committed to ensuring our courses are cost-effective
Ernie Johnson – Project Leader
Gwalia Care & Support
he training which was held at a local hotel was very well structured and met the needs of my staff. Everyone on the course felt that at the end of the first day they had taken part in a very well presented training experience,
Joyce Thomas – Project Leader
Gwalia Care & Support
The training was relevant and useful to individual persons and workplaces. The trainer took into account individual training needs and made sure everybody was included and allowed to put forward their opinions.
We booked STEPS to come and do a bespoke training day for housing and support staff based around risk assessment. The course content was adapted to cover exactly what we were after and the training day was excellent,
Cantref HA Newcastle Emlyn
Personal and Professional Boundaries Training – Enjoyable and Informative. Delivered with Passion and Enthusiasm.
Effective, tailored de-escalation training – Provided many practical skills for promoting safe working for residential and community based teams.
Conflict Management Training – I found the training very useful, very relevant and very clear. The trainer fully understood our specific needs and developed very good bespoke training for our team.
Risk Assessment Training – Excellent. Good level of in depth information framed by legislation. A very well informed and experienced trainer.