Welcome to Steps Training Ltd

Established in 2008 Steps Training Ltd is an accredited training provider in the Prevention and Management of Work Related Conflict. We are providers of bespoke in-house training solutions to public, voluntary and private sector organisations.

“Safeguard your staff, clients and organisation, prevent and manage workplace conflict.”

Quality Award Centre

Steps Training Ltd is a Quality Award Centre for the Institute of Conflict Management (ICM) and operates to the ICM Code of Practice. The ICM is a key stakeholder working with the Health and Safety Executive and other organisations in setting standards for the prevention and management of aggression and conflict.

Free Training Needs Analysis

We offer a Free Training Needs Analysis to every organisation requiring In-House Training. Tailor an existing course or have one designed specifically for your team, project or organisation.

A Graduate’s Journey through Working in Support Services

Chapter 1: Embarking on a new path as a support worker Callum* has recently completed a Masters degree in Advanced Psychology and chosen to embark on a career as a support worker within support services. We’re going to be following Callum’s journey and experiences, focussing on his qualifications, job role and responsibility, supervision and client… Read More…


Angela Griffiths – Head of Learning & Development

Gwalia has worked in collaboration with Steps Training for over three years. We originally commissioned Steps Training to develop in partnership a programme for Personal Safety and De-escalation.

Heidi O’Driscoll – Office Administrator


It’s been an absolute pleasure to work with the STEPS team, their service is always extremely professional and to a very high standard. The feedback we’ve received from our staff about their training has been amazing so therefore year on year we’ll always come back to STEPS!

Lisa Daves – Training Officer

Family Housing Association (Wales)

Steps have delivered a programme of Management of Aggression / Breakaway training for the last 18 months and feedback from staff has been excellent.

I would recommend STEPS training to other organisations.

Angela Overment – HR Manager

Wales Co-operative Centre

Steps have delivered a programme of Personal Safety and Lone Working training at my workplace and the feedback has been excellent. I attended the course myself and found it to be informative and engaging. I would recommend the training to other organisations who have lone workers.

Alison Parry – Volunteering and Participation Manager

Action on Hearing Loss

This can be a frightening topic but it was delivered with enough honesty and humour to allow people to contribute in a safe environment. At no point did it ever feel light-hearted and at all times

Ian Simpson – Training Manager

Cymorth Cymru

Cymorth Cymru is delighted to work in partnership with Steps Training to deliver part of our training framework. We are committed to ensuring our courses are cost-effective

Ernie Johnson – Project Leader

Gwalia Care & Support

he training which was held at a local hotel was very well structured and met the needs of my staff.  Everyone on the course felt that at the end of the first day they had taken part in a very well presented training experience,

Joyce Thomas – Project Leader

Gwalia Care & Support

The training was relevant and useful to individual persons and workplaces. The trainer took into account individual training needs and made sure everybody was included and allowed to put forward their opinions.

Phillipa Norman


We booked STEPS to come and do a bespoke training day for housing and support staff based around risk assessment. The course content was adapted to cover exactly what we were after and the training day was excellent,

Housing Officer

Cantref HA Newcastle Emlyn

Personal and Professional Boundaries Training – Enjoyable and Informative. Delivered with Passion and Enthusiasm.

Project Manager

Monmouth Mind

Effective, tailored de-escalation training – Provided many practical skills for promoting safe working for residential and community based teams.

Team Member

Gwalia Swansea

Conflict Management Training – I found the training very useful, very relevant and very clear. The trainer fully understood our specific needs and developed very good bespoke training for our team.

Support Officer

YMCA Cardiff

Risk Assessment Training – Excellent. Good level of in depth information framed by legislation. A very well informed and experienced trainer.